Service Centric Organization

 

Service Management in Microsoft Dynamics NAV can help your organization respond to customer service requests, organize resources for maximum efficiency, and boost customer satisfaction.

 

Tightly integrated information can give you the insight you need to make profitable decisions about the costs, inventories, workloads, and financial returns of your service operation.

 

 

 

 

 

Benefits Achieved

 

Progression Consultancy has help companies in consumer electronics, industrial equipment to automate their service operation, thereby achieving benefits such as:-

 

 

Enhance operational efficiency

Create a more productive work environment with tighter control over parts inventories, costs, workloads, and task prioritization. 

 

Help improve service order management

Streamline the generation, dispatch, completion, and invoicing of service orders and more easily specify and track parts consumption when you have improved access to up-to-date information about contract agreements, pricing, task prioritization, and the skills and workloads of service technicians or teams.

 

Effectively manage contracts

Set up and track warranties and service level agreements (SLAs) and contractual service periods or response times so your people can automate related service orders, capture data on contract fulfillment and history, and help ensure more profitable quotes and agreements.

 

Build customer loyalty

Become a more valued supplier when your people can provide proactive service, consider customer histories and preferences in dispatch decisions, and implement customer-specific pricing and discounts.